Magento Support & Maintenance Services

Still Unsure about our Way of Operation? Check Out these Frequently Asked Questions for Lucid Understanding

Technicalities have no rulebooks and every project comes with its own challenges. It may happend that you don’t seem to understand the working of our packages, or may get confused as a result of your seemingly unique issue. Well, you can further explore our services and packages through these questions which we usually find our clients to shoot. We are sure you will find your way out on deciding the package after referring these FAQs.

• How the Maintenance Plans at Mconnect Work?

  Irrespective of which package you choose, we provide our services on a prepaid hourly basis. You hire us to accomplish a task and we take minimum time for its execution making it just a work for hire scenario. Our support services do not allow us to tamper, adjust, or modify your Magento store under any circumstances. We are simply here to abide by your support needs which we accomplish through thorough site review, error detection, and correction, regular updates of platform version and block the probabilities of code defection by bugs.

  In case you need extra hours to put into your web store’s maintenance, the inclusion of additional hours is a simple process. However, the contracts at Mconnect have a binding of three months. We provide you the liberty of making the payment where you choose to prepay in advance for the entire package or pay monthly. Clients who prefer to get our services all year round get great financial benefits though.

• Is it Necessary to extinguish my support hours of the month, or do they roll to next month?

  Regardless of which package you choose, you are bound to use the allotted support hours within that period of time. We do not extend the use of the left hours after its timeline extinguishes. However, in 90% of the cases, our clients are short of hours rather than the other way round. We assure you that our monthly support packages are designed after taking the working of Magento into consideration. Thus, there are hardly such instances where there is a debit of a few hours.

• Do my Support Hours include Upgrades in Magento Version?

  Definitely. We work on any and every upgrade that comes our way during your support hours. However, updating Magento versions may need more hours than you anticipate. We readily add extra hours to support packages after seeking our client’s permission.

• Do I Need to Sign Extensive Contracts?

  Our contracts follow a different pattern where we offer monthly as well as 12-month binding agreements. In case of changes in packages, our clients are expected to notify us 15 days prior to its extinction or give us 15 days’ notice. We would strongly recommend you to go with our yearly contracts to get amazing benefits.

• My requirements are a bit different, can you design a custom support package for me?

  Although eCommerce has a central idea which is to sell objects using the Internet, each eStore has distinct needs. And with anything unique comes the responsibility of maintaining the feasibility of the product along with its quirkiness. We are ever-ready not only to mould our packages according to your requirements, but we also design entirely fresh maintenance plans for any of our interested clients.

• Everything seems to be in place. How Do I start?

  Once you decide on which support package do you want to take, contact our representative via phone or e-mail. We will generate a support agreement and will initiate working in your project as soon as you agree on the terms by signing the contract. Paying methods are left upon our clients as to whether they want to pay in advance or would like to go monthly. We work using a ticketing system where the clients generate tickets and we add urgency based requests into our to-do list.

• Can I Migrate my project to Mconnect to Avail your Magento Maintenance Services?

  Absolutely. If your store is made using Magento, we would be more than happy to migrate your store to our company with all the necessary precautions. We begin the process of migration with studying your site thoroughly to understand the processes involved in operating your eCommerce store.

  Our Magento specialists list out the alteration probabilities and functional enhancement and put them on the discussion table with you. We will recommend you upgrades and improvements for every aspect of the business including server setup and merchandising settings. Your growth is ensured on the very moment when we initiate the process of migrating your eCommerce store.

• Are there any Conventions to Use my Support Hours?

  There are as such no rules about how you use your support hours. We can allot your maintenance hours as per your requirements, whether they include getting rid of bugs, make technical enhancements, or to work on extra features. With a detailed experience on handling Magento maintenance processes, we assure you that your time will be consumed ideally. Our inputs will definitely reflect in your site’s performance and conversion rates.

• Will you See to the Security Requirements Within my Maintenance Hours?

  It is statutory to add security patches to the eCommerce platform whenever, wherever required. We make sure every security patch introduced by Magento is integrated with your store within your support hours.

• Can I switch to another package in the middle of the year?

  Yes, we allow our clients to explore our packages and raise no issues when they say that they want to switch their support package. The only condition that we put in the necessity of giving us a notice period of a month.

• How do you propose to work?

  Every project that we take on has a personal project manager who handles all the tasks of your Magento store. He assigns apt tasks to the our team and provide monthly updates in your support outcomes and its effects on sales. We provide e-mail, skype id, and phone number to all our clients for emergency meetings.