Magento 2 FAQ Extension 2024

Product Description

Your customer has many questions in their mind before making a purchase. To get answers to all their queries, either they try to reach you with available contact options. However, it's not possible to answer all the questions instantly as your customers are not passionate enough to wait for your reply; they switch to something else. To prevent losing customers, you can create a list of frequently asked questions that your customer usually asks regarding product or service. Display all that commonly asked questions in one place helps your customers to quickly find answers to all their questions and encourage them to complete their checkout process without wasting time.

Mconnect Advanced Product FAQ Extension for Magento 2 allows you to create an organized knowledge-based questions-answers list for all your customer queries and display it on a separate CMS page as well as on the product page. Even many of eCommerce store owner has identified that FAQ page is second visit page once the user land on your site. Using the backend options, the admin can customize the FAQ page settings and display positions. Also, it's quite easy to manage different FAQ categories and Q/As using the backend grid. By making use of WYSIWYG editor, it becomes easy for the admin to prepare answers by adding images, blocks, and widgets.

On the separate FAQ page, you can enable or disable search box to let our customer search through all the FAQs and look for answers. It uses an interactive collapse/expand the feature to show or hide the answer to the question without any page reload using AJAX. You can also control the visibility of the FAQ page sidebar to showcase the FAQ categories and tags. Presenting an organized list of FAQs in a user-friendly manner helps your customers to find all resolution to their queries without any efforts quickly as well as saves their valuable time by serving hassle-free shopping experience.

For example, if you have an online eCommerce store where you are selling different types of products or services, and you got so many reparative inquiries from your customers then this extension will help you to list the answers of many frequently asked questions such as products, services, returns, shipping, delivery, warranty, refunds, payments, order processing, license, support, store features and so on.

Ultimately, this FAQ extension will help store owners to resolve pre-purchase customer queries and reduce repetitive customer queries by providing relevant FAQs. Also, it gives satisfaction to your customers by resolving their questions instantly and increases their loyalty towards your brand.